Refund Policy

Effective Date: January 2, 2026

At Moraari, we stand behind the quality of our handcrafted products. This Refund Policy outlines the terms and conditions for refunds on purchases made through our website.

Eligibility for Refunds

You may request a refund within 7 days of receiving your order if:

The item is unused, unwashed, and in its original condition
All original tags and packaging are intact
You have proof of purchase (order number)

Non-Refundable Items

For hygiene and safety reasons, the following items cannot be refunded once opened or used:

Towels (bath towels, hand towels, kitchen towels, beach towels)
Baby blankets and swaddles
Bath mats

Sale or clearance items may also be non-refundable unless defective.

Refund Process

To request a refund:

Contact us through our Contact page within 7 days of delivery
Provide your order number and reason for refund
We will provide return shipping instructions
Ship the item back to us in its original condition

Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Shipping Costs

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Damaged or Defective Items

If you receive a damaged or defective item, we will provide a full refund including shipping costs, or send a replacement at no additional charge. Please contact us immediately with photos of the damage.

Cancellations

Orders can be cancelled within 24 hours of placement for a full refund. Once an order has been processed and shipped, our standard return policy applies.